Customer Support & Back-office

Scalable Customer Care Solutions for Enterprises

In today’s digital-first world, customers expect fast, personalized, and always-available support. For medium and large enterprises, meeting these expectations is critical to retaining loyalty and building trust. At UniOps, we help you transform customer care into a powerful driver of growth.

Let's Talk

Inbound Support

We manage customer calls, emails, and live chats with empathy, accuracy, and efficiency. Our inbound support teams act as an extension of your brand, ensuring every interaction leaves a positive impression.

Outbound Engagement

From proactive follow-ups to customer surveys and retention campaigns, we help you stay connected beyond the first interaction. Our outbound services build loyalty and strengthen long-term relationships.

Technical Support

Our tiered technical support ensures customer issues are resolved quickly and effectively, from basic troubleshooting to advanced problem-solving. We keep your customers confident and your brand reputation strong.

Multilingual Support

With a global-ready workforce, we deliver customer care in multiple languages, making customers feel heard and valued in their native tongue. This builds trust and enhances satisfaction across diverse markets.

Omnichannel Experience

Today’s customers expect seamless support everywhere they engage. We deliver consistent care across phone, email, chat, social media, and messaging apps — so your brand is always accessible.

Escalation Management

We provide a structured escalation process to ensure critical issues are prioritized and resolved. With clear workflows and accountability, we guarantee no customer query is left unresolved.